Here at Sky Music, we want you to be 100% happy with your purchase. If you are approved, we will process the return as a refund, exchange or store credit as quickly as possible. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will be in contact to notify you that we have received your returned item. We will get back to you as possible with a Return Authorisation and instructions. To initiate a return please provide the requested information in the ' Returns & Exchanges Form'. If you are having trouble tracking your order, please feel free to contact us for assistance! Tracking details will be emailed to you as soon as your order has been processed for shipping. If you have any concerns, or require an item to be delivered by a certain date, please contact us so that we can try our best help you receive your order on time. Delivery times may take longer for rural/ remote areas. If for any reason there may be a delay, we will contact you within 2 business days. Orders are dispatched within 1 -2 business days and usually takes 2-5 business days to arrive within Australia. Please feel free to contact us prior to checkout for more information. We apologise in advance if this affects you. This may result in a partial shipping cost after checkout or orders being refunded and cancelled due to our usual courier services being unable to service certain rural areas. If this applies to your order we will be in contact ASAP after checkout. Large and Heavy items (Large Amps and Cabinets, Pianos, Drum Kits)Ĭustomers outside of Australian Metro areas please be advised that we cannot offer free shipping on bulky items to certain rural areas.Orders that may incur a shipping surcharge: That is why on top of our Best Price Guarantee, we offer free shipping on most orders over $199. At Sky Music we are committed in offering the best prices in Australia.

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